COD AVAILABLE ALL INDIA

Return & Exchange Policy

We want you to be completely satisfied with your purchase. Here's everything you need to know about returns and exchanges.

Return Policy

fashionhub.business exclusively offers 3 days for the product to be returned.

Important Notes

  • 3-day return window from delivery date
  • Reverse shipment & handling fee: ₹99
  • COD charges are non-refundable
  • Only one return or exchange allowed per order
  • Additional fees for multi-item orders
  • Bundle offers: Exchange only, no returns

Exchange Policy

Easy 3 days exchange. Items are only exchangeable for the same or a different size, if available, and cannot be returned.

Exchange Quick Facts

  • 3-day exchange window from delivery date
  • Exchange for same item in different size only
  • Only one return or exchange allowed per order
  • Additional fees for multi-item orders
  • Bundle offers are eligible for exchange

Guidelines for a Valid Return

Original Tags Intact

All product tags must be intact and in their original packaging

Unused Product

Product must be completely unused

Unwashed & Undamaged

Products must be in an unwashed and undamaged condition

Video Evidence Required

For missing items or wrong products, share unboxing video within 24 working hours from delivery. Claims without video proof may not be entertained.

How to Initiate Return or Exchange

1

Raise Return/Exchange

Log into your account, go to "My Orders" and click "Raise Return" or "Raise Exchange"

2

Product Pickup

After raising the request, the product will be picked up from your location

3

Processing (Return Only)

After pickup, it takes 1 working day to initiate the refund process

4

Receive Refund (Return Only)

Once refund is initiated, it takes 5-7 working days to reflect in your account (depending on payment mode)

Return Charges & Refund

Return Charges

A reverse shipment & handling fee of ₹100 will be charged for returns.

⚠️ Cash on Delivery (COD) charges are non-refundable.

Multi-Item Orders

If an order contains multiple items, additional shipment fees may be charged for returns/exchanges.

Refund Timeline

After product pickup: 1 working day to initiate refund. Once initiated, 5-7 working days to reflect in your account. The receipt of refund depends on your payment mode.

Important Policies

One-Time Policy

You can only return OR exchange one time per order - choose wisely!

Bundle Offers

Orders placed under Bundle offers are NOT eligible for return. Only exchange is allowed.

COD Charges

Cash on Delivery (COD) charges are completely non-refundable

Additional Fees

Multi-item orders may incur additional shipment fees for return/exchange

Frequently Asked Questions

How many days do I have to return or exchange?

Returns: 7 days from delivery date. Exchanges: 3 days from delivery date.

What if I received a wrong or missing item?

Share an unboxing video within 24 working hours from delivery. Without video proof, we may not be able to entertain the claim.

Can I exchange for a different size?

Yes! You can exchange for the same item in a different size, if available. Exchanges are only for same product, different size.

Can I return bundle offer items?

No, bundle offer orders are NOT eligible for return. You can only exchange them.

Are there any charges for returns?

Yes, a reverse shipment & handling fee of ₹100 will be charged. COD charges are non-refundable.

Can I return or exchange multiple times?

No, you can only return OR exchange ONE TIME per order. Choose wisely!

Need Help?

If you have any questions about returns or exchanges, our customer service team is here to help!

Email Support

fashion_hub98981@gmail.com

Response within 24 working hours

My Orders

Raise Return/Exchange Request

Visit "My Orders" page to initiate

Customer Support

+91 9898005546

Contact us for any queries